Setting up the Processing Profile for Multi-Audio

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If you have multi-audio content, please contact Brightcove Technical Support to set up a processing profile on your account for your multi-audio content. Once this is set up, all source content with multiple audio tracks will be processed by this processing profile.
https://help-ooyala.brightcove.com/sites/all/libraries/dita/en/video-platform/concepts/multi-profile.html