Frequently asked questions about uploading.
Q: I've uploaded the video but it does not show in Backlot. What should I do?
- (OIS v1 only): If you use FTP or Aspera, check your logs for errors. See Ingestion Log and Error Messages for more information.
- You should attempt to upload the file again.
- You should also check the validity of your metadata file to ensure that it is correctly tagged.
Q: Do you store my videos if they do not go through into Backlot?
A: No, if a problem prevents a file from being saved to the Backlot database, the file might have been deleted. Attempt to upload the file again.
Q: Why am I getting "Internal Server Error" in the Details tab of my FTP + CSV ingested content?
- " U+0022 QUOTATION MARK
- “ U+201C LEFT DOUBLE QUOTATION MARK
- ” U+201D RIGHT DOUBLE QUOTATION MARK
Uploading Logs and Records
Q: Where can I see all the videos that I uploaded during this month?
A: By default, in Backlot's MANAGE page, files are listed by most recent creation date. (You can reverse the sort order.) Thus, files uploaded in any particular month are always grouped together.
Q: In Backlot, can I see just those videos that have not finished uploading?
A: Yes, you can. See the topic in Managing Video Details. Set the status to Processing to see videos still being transcoded.
Q: Are there any logs of my FTP activity?
A: Your own FTP client software might keep a record of all of your FTP sessions in log files or elsewhere on your own computer. Become familiar with where this information is stored on your system so that you an examine these logs for possible problems. If you are uploading over an extended period, you might consider retaining these logs for future reference, keeping them from being archived or overwritten, in case of a possible future need to debug any issues that might arise.
Q: How many GB can I upload at a time?
A: A per-customer quota of 100GB applies. When using FTP or Aspera to upload content, the maximum amount of data that should be in the upload process at any given time is 100 GB. To avoid exceeding this quota, keep track of how much data you upload at a time, and wait for files to be fully ingested and processed before starting additional upload operations. Once a file has finished uploading, it is no longer counted against the quota.
Q: What's the API upload limit?
A: None. There is no quota (as there is with FTP and Aspera). However, Ooyala highly recommends that you chunk your files into smaller portions (as detailed in Uploading a Video or Audio Asset) to prevent problems that can occur in transferring a large file over any network.
Q: What do I need to change to support HTTPS uploads?
A: First, contact Brightcove Technical Support to enable HTTPS uploading for your account. Next, you need to change your programs to use https:// on the PUT upload requests, instead of http://.
Encoding and Processing Profiles
Q: What is encoding?
A: The process of converting a video stream into several formats optimized for various playback devices. The set of values used to create the optimized formats is the video's encode.
Q: What is a processing profile?
A: A processing profile is a set of encodes you can use as a template when encoding your videos. For more information, see Encoding Recommendations for Player V4
Q: Which is the best browser to use when uploading via Backlot UI?
A: Google Chrome, latest version.
Q: What are the limitations of Google Chrome, if any?
- Clear the browser cache by following the instructions at https://support.google.com/chromebook/answer/95582?hl=en.
- Bring up Chrome's console by following the instructions at https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console
- In the console window, type the following and hit enter:
Q: What are the limitations of Firefox, if any?
- In the Firefox location bar, type the following and hit enter: about:config
- Scroll down to find the following key: security.mixed_content.block_active_content
- Right-click the word true.
- From the popup menu, select Toggle.
- Close the page.
Q: What are the limitations of Safari, if any?
A: None that Ooyala knows of at this time.
Q: What are the limitations of Internet Explorer, if any?
A: Always use the latest version of Internet Explorer. You must also use the Google Chrome Frame extension, which is being discontinued by Google. Ooyala recommends Google Chrome, Firefox, or Safari over Internet Explorer for uploading.
Q: What are the ideal network settings for Backlot UI uploads?
A: The fastest, highest bandwidth connections from your machines to https://backlot.ooyala.com are the most desirable. In addition, the ideal is that your browser connects directly to the Ooyala servers without going through any proxy servers.
Q: Who is this service for?
A: If you have an extensive video library, and require assistance in moving your content to Ooyala, you will benefit most from Ooyala’s Content Migration Services. When self-migration (i.e. via Backlot Web upload, FTP, Aspera, APIs) is not an option, a Professional Services-assisted migration makes sense.
- Ooyala's guidance throughout the process.
- Reduced time-to-launch.
- Reduced network saturation problems.
Q: What is included in Ooyala Standard Packages?
- Support defining a new video metadata taxonomy that consistently maps to existing catalogues and categories.
- Moving of video assets, with their respective metadata assignment.
- Successful transcoding of all video assets encoded using Ooyala's supported video and audio codecs.
- A bucket of transcoding minutes that will satisfy migration needs.
- Regular progress updates, the frequency of which will be set based on the migration’s duration.
- An output CSV file with Ooyala's embed codes. This file represents a completion report with a one-to-one mapping between your videos and their new identifiers (embed codes).
Q: What is expected from you?
- Provide access to your video library.
- Deliver metadata mapping files in either CSV or XML format. Templates will be provided by Ooyala.
- Approve your own Processing Profile before ingestion starts. The Processing Profile is the template used by the transcoding process to determine the characteristics of each output encode.
Please be aware that there will be a time window when new assets will need to be uploaded twice: once to the legacy system, and once to Ooyala.
When migrating content to more than one Backlot account, you will need to approve the proposed accounts' hierarchy.
Q: What are additional services that can be purchased in addition to Content Migration?
- Swapping old players for new ones.
- Closed captions and/or subtitle assignments.
- Migrating playlists, Channels or Channel sets.
Q: Where can I find Ooyala's supported video and audio codecs?
A: This information can be found on Ooyala's support page, found at
Q: How can customers grant Ooyala access to their video library?
A: Library access can be granted in two ways: direct HTTP download using MRSS feeds, or hard drive delivery. HTTPS is not supported.
Q: How long do migrations take?
A: A content migration is a five phase process, so completion times comprise the sum of all phases' durations. Phases' durations are heavily dependent on the customers' conditions and requirements (e.g. library size, dedicated personnel, delivery dates, etc.).
Q: What are the five phases of migration?
- Preparation & Scheduling.
|1.||Discovery||Migration needs are assessed and documented.|
|2.||Recommendation||Migration plan is completed and approved by all parties.|
|3.||Preparation & Scheduling||
|5.||Acceptance||Acceptance document is signed by the customer.|
Q: I would like to proceed with Ooyala's content migration service: what should I do next?
A: Let’s get started right away with the Discovery phase. Please contact your account manager for assistance.