This section describes how to troubleshoot common issues.


Use our debugging/troubleshooting tool for Chrome to help you gather information for Ooyala Technical Support about problems you might have with your HTML5 or Flash video player implementation.

For additional troubleshooting tips and tricks, please see the Ooyala Community.


The following table lists common YouTube issues.

Issue Solution
YouTube Account Migrated If the YouTube account becomes associated with a Google account, you must update Backlot to use the Google credentials
Incorrect Username/Password Update Backlot to use the current credentials. This is usually caused by changing the username/password combination on the YouTube website and not updating Backlot.